Refund Policy

1. General Policy

At My Data Deposit, Inc., we want you to be satisfied with your subscription. This Refund Policy explains when you may be eligible for a refund and how refunds are processed.

2. Free Plan

The Starter plan is free of charge. No payments are collected for this plan, so refunds do not apply.

3. Paid Subscriptions

• Premium Plan: Subscriptions are billed in advance, either monthly or annually, depending on your selection at checkout.
• Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled in advance.
• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation will prevent future charges but does not entitle you to a refund for the current billing period.

4. Refund Eligibility

We offer refunds in the following limited circumstances:

• If you were mistakenly charged after canceling your subscription.
• If there was a duplicate charge due to a billing error.
• If you are unable to use the Service due to a technical issue on our end that we cannot resolve within a reasonable time.

Refunds are not generally provided for:

• Change of mind or unused time in a billing cycle.
• Issues arising from your failure to maintain proper account access (e.g., lost login credentials).

5. How to Request a Refund

To request a refund, please contact our support team within 14 days of the charge by emailing:
[email protected]

Include your account email, transaction details, and reason for the request. Refunds will be reviewed on a case-by-case basis.

6. Processing of Refunds

• Approved refunds will be processed by our payment provider, Paddle, using the same method of payment originally used for purchase.
• Processing times may vary depending on your financial institution.

7. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page with the revised effective date. Continued use of the Service after changes indicates acceptance.

8. Contact Us

For any questions about this Refund Policy, please contact: